AMEX: Business travel boosts employee commitment

NEW YORK  – Business travel is not only a way to meet clients and partners, but also a key factor in enhancing workplace culture, employee commitment, and professional development, according to a new study by American Express Global Business Travel (Amex GBT) and Harvard Business Review Analytic Services.

The study, titled “The Future of Business Travel: How to Balance Travel with Remote Work for Better Business Outcomes”, surveyed more than 400 professionals from various industries and regions, who mostly hold managerial or executive roles. The study aimed to explore how business travel can complement remote work and support organizational goals in the post-pandemic era.

The main findings of the study are:

– Business travel for internal meetings and training can create a more cohesive work culture, foster collaboration, and build team bonds. 86% of the respondents agreed that in-person meetings are essential for maintaining strong relationships with colleagues, while 83% said that travel for training and development is important for their career growth.

– Business travel for external meetings and events can generate new opportunities, increase customer satisfaction and loyalty, and enhance brand reputation. 89% of the respondents said that meeting customers and prospects in person is critical for closing deals, while 87% said that attending industry events and conferences is valuable for networking and learning.

– Business travel can also improve employee well-being, motivation, and productivity. 78% of the respondents said that traveling for work makes them feel more energized and excited about their jobs, while 76% said that traveling for work helps them balance their personal and professional lives.

The study also provides recommendations on how to optimize business travel policies and practices, achieving the best outcomes for both the organization and the individual. Some suggestions are:

– Align business travel with strategic objectives and measure its impact on key performance indicators.
– Empower employees to choose when and where to travel based on their preferences and needs.
– Provide adequate support and resources for travelers to ensure their safety, health, and comfort.
– Leverage technology and data to streamline travel processes, enhance traveler experience, and optimize travel spend.

The study concludes that business travel is an essential component of the future of work, as it can create a competitive advantage for organizations and a rewarding experience for employees. The study also emphasizes the need for a balanced approach that combines travel with remote work, as well as the importance of adapting to changing circumstances and expectations. (zia)

The full report can be read HERE