Malaysia Airports to host FTE Asia 2014

Kuala Lumpur – Having hosted the first ever FTE Asia event in 2010, Malaysia Airports will once again host this important industry event, which through two conference streams, an extensive exhibition and a unique networking and social programme will bring together more than 400 senior travel industry stakeholders from across Asia and beyond to share future visions and debate how to enhance the overall travel experience.
FTE Asia 2014 – the 15th FTE event globally and the 4th in Asia – will include two conference streams covering the latest passenger-focused efforts both ‘On the Ground’ and ‘Up in the Air’.

Among the keynotes already confirmed are: Datuk Badlisham Ghazali, Managing Director, Malaysia Airports; Aireen Omar, CEO and Executive Director, AirAsia; Dean Dacko, SVP, Head of Marketing & Product, Malaysia Airlines; Azran Osman-Rani, CEO, AirAsia X; and Rossen Dimitrov, Vice President Customer Service, Qatar Airways.
Other organizations also confirmed to share their passenger experience strategies are: Saudia, Dubai Airports, Istanbul Grand Airport, Peach Aviation, Star Alliance, Oman Air, Air France-KLM, Vancouver Airport Authority, Jetstar, Boeing, Air New Zealand, Embraer, LIFT Strategic Design and SITA Lab.
The theme for FTE Asia 2014 is ‘Transforming tomorrow’s customer journey in Asia’ and among the key topics that will be covered across the two conference streams will be the latest advancements in self-service, baggage handling, security and facilitation, mobile and wearable technology, immigration, in-flight entertainment and connectivity, cabin design, crew empowerment and the arrivals experience.
Meanwhile, Tan Sri Bashir Ahmad, Advisor and former Managing Director of Malaysia Airports, will deliver a special presentation to set the scene for an exclusive klia2 Symposium, which will outline in great detail the thinking behind the world’s largest purpose-built terminal for low-cost carriers which opened in May 2014, how it has been delivered and why it is so great for airlines, the people who work there and every passenger who travels through it.
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