TOKYO – All Nippon Airways (ANA), Japan’s largest airline and a five-star carrier recognized by Skytrax, has announced the rollout of its generative AI platform “neoAI Chat” across all operational divisions. Developed in collaboration with neoAI Corporation, the platform will now support key departments including airport operations, maintenance, cabin services, and flight operations.
Following a successful pilot program at Tokyo Narita Airport in August 2024, where it demonstrated significant gains in efficiency and accuracy, ANA is expanding the system company-wide as part of its ongoing digital transformation strategy.
Transforming Operations Through AI
With the introduction of neoAI Chat, ANA has achieved a 90% reduction in time spent on manual research and regulation searches, allowing staff to access critical operational data far more quickly. The system also enables report generation and training material preparation to be completed 75% faster, freeing employees to focus on creative and high-value tasks.
Hosted securely within ANA’s private cloud environment, neoAI Chat ensures the protection of confidential data. The platform improves both customer service responsiveness—through precise, rapid answers to inquiries—and organizational knowledge transfer, systematically capturing individual expertise to be shared with future generations of employees.
Leadership Endorsements
“Last year, as part of our initiative to transform operational workflows through AI, ANA successfully tested neoAI Chat in ground handling at Narita Airport,” said Hiroyuki Kometani, Executive Vice President of ANA’s Operations Division. “Recognizing its effectiveness in streamlining flight operations and supporting accurate decision-making, we are now deploying it across all ANA Group entities involved in aviation operations.”
“We are honored to partner with ANA, a key leader in Japan’s aviation industry, to enhance flight operations through generative AI,” said Shunsuke Chiba, President and CEO of neoAI. “By integrating neoAI’s technology with ANA’s longstanding commitment to safety and quality, we aim to maximize field expertise while achieving greater operational accuracy and efficiency.”
AI and the Future of Aviation
Founded at the Matsuo Laboratory of the University of Tokyo, neoAI is an AI startup dedicated to advancing the practical implementation of artificial intelligence. Its core offering, the neoAI Chat platform, and its neoAI Enterprise custom development projects help companies strengthen competitiveness while addressing social and industrial challenges.
Through its commitment to AI-driven innovation and workforce development, ANA continues to tackle the evolving challenges of the aviation sector—advancing its digital transformation to deliver safer, more efficient operations and an enhanced travel experience for passengers worldwide.
Photo: ANA