London – Cathay Pacific Airways is named the World’s Best Airline in the 2014 World Airline Awards, which were held today in front of a packed audience of highest profile airline industry leaders at Farnborough International Airshow.
“These 2014 World Airline Awards coincided with the 25th Anniversary of Skytrax, and this event was the perfect opportunity to reward excellence in our industry” said Edward Plaisted, CEO of Skytrax. “We were privileged to stage the Awards at the historic Wind Tunnel venue as part of Farnborough International Airshow, and the global respect for the awards was demonstrated by a record attendance of airlines from around the world.”
The World Airline Awards are regarded as a benchmark of Passenger Satisfaction levels of airlines throughout the world – delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types.
The World Airline Customer Survey operated between August 2013 and May 2014, during which time 18.85 million customer surveys were completed. The Survey covers full-service and low-cost airlines. More than 105 nationalities participated in the survey, covering over 245 airlines, from large international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service.
THE WORLD’S BEST 20 AIRLINES – 2014
1 Cathay Pacific Airways
2 Qatar Airways
3 Singapore Airlines
4 Emirates
5 Turkish Airlines
6 ANA All Nippon Airways
7 Garuda Indonesia
8 Asiana Airlines
9 Etihad Airways
10 Lufthansa
11 Qantas Airways
12 EVA Air
13 Swiss
14 Thai Airways
15 Virgin Australia
16 Air New Zealand
17 British Airways
18 Malaysia Airlines
19 Hainan Airlines
20 Bangkok Airways
THE WORLD’S BEST LOW-COST AIRLINES
1 AirAsia
2 AirAsiaX
3 Norwegian
4 Jetstar Airways
5 Indigo
6 easyJet
7 WestJet
8 Virgin America
9 Jetstar Asia
10 Scoot
THE WORLD’S BEST AIRLINE CABIN CREW
1 Garuda Indonesia
2 Cathay Pacific Airways
3 Singapore Airlines
4 Asiana Airlines
5 Malaysia Airlines
6 Qatar Airways
7 EVA Air
8 ANA All Nippon Airways
9 Thai Airways
10 Hainan Airlines
THE WORLD’S BEST REGIONAL AIRLINES
1 Bangkok Airways
2 Dragonair
3 Aegean Airlines
4 SilkAir
5 Porter Airlines
6 Copa Airlines
7 jetBlue Airways
8 Tianjin Airlines
9 Alaska Airlines
10 Shenzhen Airlines
THE WORLD’S BEST AIRLINE INFLIGHT ENTERTAINMENT
1 Emirates
2 Singapore Airlines
3 Turkish Airlines
4 Qantas Airways
5 Cathay Pacific Airways
6 Virgin Atlantic
7 Qatar Airways
8 Air New Zealand
9 Virgin Australia
10 Etihad Airways
THE WORLD’S BEST AIRLINES IN FIRST CLASS
1 Singapore Airlines
2 ANA All Nippon Airways
3 Etihad Airways
4 Cathay Pacific Airways
5 Emirates
6 Lufthansa
7 Qantas Airways
8 Qatar Airways
9 Garuda Indonesia
10 Japan Airlines
THE WORLD’S BEST AIRLINES IN BUSINESS CLASS
1 Qatar Airways
2 Cathay Pacific Airways
3 Singapore Airlines
4 Oman Air
5 Turkish Airlines
6 Qantas Airways
7 Etihad Airways
8 Garuda Indonesia
9 Emirates
10 Hainan Airlines
THE WORLD’S BEST AIRLINES IN ECONOMY CLASS
1 Asiana Airlines
2 Garuda Indonesia
3 Turkish Airlines
4 Qatar Airways
5 Cathay Pacific Airways
6 Singapore Airlines
7 EVA Air
8 Oman Air
9 Emirates
10 Thai Airways
THE WORLD’S BEST FIRST CLASS AIRLINE LOUNGES
1 Air France
2 Lufthansa
3 Cathay Pacific Airways
4 Etihad Airways
5 Thai Airways
6 Qatar Airways
7 British Airways
8 Emirates
9 Qantas Airways
10 Singapore Airlines
THE WORLD’S BEST BUSINESS CLASS AIRLINE LOUNGES
1 Qatar Airways
2 Turkish Airlines
3 Cathay Pacific Airways
4 Qantas Airways
5 British Airways
6 EVA Air
7 Virgin Atlantic
8 Etihad Airways
9 Emirates
10 Singapore Airlines